“Neil and Naes” is a project created by Turestrl, inc. At Turestrl, we want our customers to be completely satisfied with their purchases. If you are not satisfied with your order, you may return it for store credit within 7 days of receiving your order. Please note that we do not offer cash refunds. All returns will be issued in the form of store credit. Store credit can be used towards the purchase of any product on our website and has no expiration date. To initiate a return, please contact us at firstname.lastname@example.org with your order number and the reason for the return. We will provide you with further instructions on how to process your return. Please note that the following items are not eligible for return: Sale items Custom or personalized items All returns must be in their original condition, unused and with all tags and packaging intact. We reserve the right to refuse a return if the item is not in its original condition. Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer. If you have any questions about our return policy, please contact us at email@example.com.